Web Design
Website repair for Australian businesses whose site is down, hacked, showing Not secure or broken after an update: diagnosed, quoted and fixed.
Website repair
Rock Solid Marketing provides website repair for Australian businesses when something has gone wrong: the site is down, it has been hacked, the browser says Not secure, or an update has broken the layout. Customers are emailing to say they can’t get through, and the person who built the site isn’t answering.
We find the cause before we touch anything, tell you what it will take to fix, and then get the site working again. Afterwards we show you how to stop it happening twice.
Repairs are quoted after we diagnose the problem, so you approve the cost first. If the fix is something you can do yourself for free, such as renewing a certificate through your host, we’ll tell you before we quote.
9+
Years serving Sunraysia and the Mallee
10+
Years’ minimum experience for every specialist
10
Marketing specialists on your team
6
Core digital channels, one joined-up strategy
What we fix
Most broken sites fail in a handful of ways, and each has a different cause and fix.
We check the domain, the hosting, the DNS settings and the error logs to find why the site won’t load, then get it back online.
We clean out malicious code, close the gap it came through, restore from a clean backup where possible and help you clear warnings in Google Search Console.
A missing or expired SSL certificate, or pages loading insecure files, triggers the warning. We install or renew the certificate and fix the mixed content.
When a plugin or theme update breaks the layout or a form, we find the conflict, roll back safely and update properly.
Contact forms that stop sending are a quiet way to lose enquiries. We test the form, the mail settings and the spam filters until messages arrive.
Once fixed, a care plan keeps updates, backups and security checks running, so the same problem doesn’t come back.
Who it’s for
Your specialists
Saimul IslamDeveloper & AI expertBendigo VIC
Lindsay BuckleyDigital MastermindSydney NSWHow it works
Four stages, with your feedback built in before anything goes live.
A free 30-minute call to scope your pages, features and budget against our website packages.
We design the site around your brand and content, with rounds of feedback along the way. Essentials includes three rounds.
We build on a content management system you can update yourself, set up the search basics and test the site on phones and desktops.
Keep the site secure and up to date with Australian hosting from $400 + GST a year and a care plan from $275 + GST a month (minimum 6 months).
How a repair runs
You call or book a time and tell us what is happening. We ask for access to your hosting and website, then diagnose the cause before changing anything. You get a quote for the fix, and we start once you approve it.
After the repair we test the site on a phone and a computer, check forms and secure pages, and send you a short note on what broke and why. If your site was hacked, we also change passwords and review who has access.
Working again, and harder to break.
What’s included
Repairs are technical support, which our price guide quotes separately from upfront content hours, as it does domains and hosting. If a site can’t be repaired sensibly, new websites start from $5,000 + GST.
After the repair
Care plans keep your site updated, backed up and checked, so most repairs never need to happen. All plans have a 6-month minimum.
Website maintenance
From
$275+ GST a month
We’ll keep your plugins and certificates up to date, monitor your website activity, fix any bugs or breaks that may arise, and keep your website backed up and secure.
Basic care for 3 to 5 page sites. Larger sites: Essentials $395 + GST a month; e-commerce and complex sites: Premium $549 + GST a month (minimum 6 months).
Enquire NowEssentials
From
$5,000+ GST
Up to 5 pages for a complete website design. Theme designed based on your industry. 3 rounds of feedback revisions.
Enquire NowStandard
From
$6,500+ GST
Design a comprehensive website, themed to suit your industry with all the necessary plug-ins to ensure security and SEO.
Enquire NowOur work
Broken Hill NSWRock Solid Marketing designed and built a new website for Tristate Tours, a small-group Outback tour company in Broken Hill NSW. Its 36 travel posts and WeTravel bookings came across, and every old page address still works.
Irymple VICRock Solid Marketing created the brand and WordPress website for Mildura CCTV & Data, a CCTV, security and data cabling installer in Irymple VIC, along with customer guides, SEO and Facebook posts.
Mildura VICRock Solid Marketing designed the website and runs the marketing partnership for Princes Court, a community-owned aged care provider in Mildura, with social media, storytelling and community campaigns across its three services.
Strengthened Princes Court’s reputation as a community-first organisation
Working with Janine and the Rock Solid team was wonderful. No matter the idea I had, Janine and the team brought it to life and always exceeded expectations. It was a joy and pleasure working and I learnt so much along the way too.
Resources
Your website is always at risk of being hacked. Around the world, in 2020, mayhem is being caused by a single virus – coronavirus. In order to keep safe from coronavirus, businesses are embracing technologies of the online world. Hackers are always present in the online world. Constantly scanning for vulnerabilities that they can manipulate
Have a security threat model or cyber security risk assessment Your web developer or project manager should assess the security needs of your website. If your website is complex or you are wanting an application or software, then your developer will need to do a security threat model. Which is a task that looks at
Website care plans from $275 + GST a month. Don’t get caught out because you haven’t had the time to maintain the back end of your website. The most common cause of websites being hacked is due to a lack of website maintenance and regular updates and unfortunately, we’re currently hearing about this happening all too often. The Mildura web design experts at Rock Solid
FAQ
Can’t find what you’re after? Call us on 1800 842 022 or browse every answer on our FAQ page.
All FAQsIt depends on the cause, so we quote after we diagnose the problem and you approve the cost before we start. A renewed certificate is a small job; a hacked site takes longer. Afterwards, care plans start from $275 + GST a month (6-month minimum) to keep the site updated, backed up and checked.
First check whether your domain and hosting have been paid, as expired renewals are a common cause. Then ask your host if there is an outage. If both are fine, the problem is usually a plugin, theme or server error. If you can’t find it quickly, call us on 1800 842 022.
Take the site offline or into maintenance mode, change every password, and restore a clean backup from before the hack if you have one. Then update everything, remove unknown users and scan for leftover code. Check Google Search Console for security warnings and request a review once it’s clean. We can do all of this for you.
The Not secure warning usually means the site has no valid SSL certificate, or some pages load images or scripts over an insecure connection. Many hosts offer free certificates you can switch on. If the warning stays after that, mixed content needs fixing, which we can do.
Restore the backup taken before the update if you have one. If not, turn off the most recently updated plugin through your hosting file manager, then check whether the site comes back. Update one item at a time after that. Our care plans run updates carefully with backups first.
Sometimes. Renewing a lapsed domain, switching on a free SSL certificate through your host or rolling back a plugin can cost nothing but your time. We’ll tell you on the call if your problem is one of those. Hacks, server errors and broken code usually need paid help.
Website maintenance is the regular work that keeps a site secure and working: software and plugin updates, backups, security checks and small content changes. It prevents most of the problems on this page. Our care plans start at $275 + GST a month for small sites, with a 6-month minimum.
Yes, as long as you own the site or have the owner’s permission, and can give us access to the hosting and admin login. If those details are lost, we can help you recover them through your host or domain provider.
Let’s start by scheduling a free discovery call so we can get to know each other and see if we’re a good fit for your marketing needs.
