How to Write a Crisis Communication Plan (With Example)
What a crisis communication plan is, what it should include, a sample outline you can adapt, and how it fits within your wider crisis management plan.

A media release template gives you the standard layout journalists expect: "Media release" and the date at the top, a short factual headline, a lead paragraph covering who, what, when, where and why, supporting detail, a quote from a named person, "Ends", and a media contact. Copy the template below into your own document, replace each section, and keep the finished release to one page.
Copy this press release template and replace the text in square brackets:
MEDIA RELEASE
[Date] (or: EMBARGOED until [time, time zone, date])
[Headline: about 10 words, factual, with the news]
[Optional subheading: one extra key detail]
[Town], [Date]: [Lead paragraph. Who is doing what, when, where
and why it matters, in two or three sentences.]
[Second paragraph: the most important supporting detail, such as
numbers, timing or who benefits.]
"[Quote that adds opinion or meaning, not just facts]," said
[Full name], [Title] of [Organisation].
[Further detail and background, most important first.]
[Optional second quote from a partner, customer or community
member, with their permission.]
ENDS
Media contact:
[Name], [Title]
[Phone] | [Email]
Notes to editors:
[One or two sentences about the organisation. Photos, interviews
or site visits available.]
The media release format follows news style, so a journalist can use it with few changes:
Our guide on how to write a press release explains each part in more depth.
This press release example is for a made-up business, to show the template in use:
MEDIA RELEASE
3 February
Mildura bakery to create 12 jobs with second store
Example Bakery will open a second store in Mildura's CBD in
April, creating 12 local jobs and extending trading hours to
seven days.
The new store on [street] will include a cafe with 30 seats
and a training kitchen for local apprentices.
"We started with two ovens and a market stall. Opening a
second store means we can train more young bakers here
instead of losing them to the city," said [Owner name],
owner of Example Bakery.
Recruitment opens on 10 February, with roles for bakers,
baristas and front-of-house staff.
ENDS
Media contact: [Name], [Phone], [Email]
Photos of the new store fit-out are available.
This media release sample is for a made-up community event:
MEDIA RELEASE
14 March
Free family day to raise funds for regional hospital ward
A free family day at [park], Mildura, on Saturday 5 April
will raise money for new equipment at the hospital's
children's ward.
The event runs from 10am to 3pm and includes local food
stalls, live music and a charity raffle, with all raffle
proceeds going to the ward.
"[Quote from the organiser about why the event matters]," said
[Name], [Title] of [Organisation].
Media are invited to attend. The main photo opportunity is the
raffle draw at 2pm.
ENDS
Media contact: [Name], [Phone], [Email]
To create a press release template for your organisation, save a copy of the layout above with your fixed details already filled in: your logo, the "Notes to editors" paragraph and the media contact. Then each new release only needs the headline, lead, body and quotes. Keep a list of approved spokespeople and their titles so every quote is correctly attributed.
Templates help, but the most common problem we see isn't layout: it's the story. A perfectly formatted release about a business's new website rarely gets used. The same template filled with new jobs, a local first or a community benefit has a real chance. We also see releases sent as attachments with no text in the email, which many journalists won't open.
Our press release writing service (from $1,000 + GST) includes research, writing and distribution to journalists, media contacts and publications across Australia, and our media release distribution service gets finished releases to the right newsrooms. Editors decide what runs, so no one can promise coverage.
Put "Media release" and the date at the top, then the headline, lead paragraph, body, quotes, "Ends", media contact and notes to editors. Use a plain font, single column and short paragraphs.
No. News release, press release and media release templates all use the same format. Australian newsrooms mostly say "media release".
Mention that photos are available and include a link to download them. Avoid attaching large image files to the email.
One page, about 300 to 500 words. If a journalist wants more, they'll ask.
Paste it into the body of a short, personal email to the right journalist. Our guide on how to pitch to journalists covers how to write that email.
Want help turning your news into a release? Contact Rock Solid Marketing to talk to our PR team.
A marketing team that has helped businesses across Sunraysia and the Mallee since 2017, from our office on Deakin Avenue in Mildura.
Keep reading
What a crisis communication plan is, what it should include, a sample outline you can adapt, and how it fits within your wider crisis management plan.
Public relations meaning explained: what PR is, what PR people and firms do, how it fits with marketing and why it matters for businesses and organisations.
PR vs marketing explained: how public relations and marketing differ in goals, audiences and channels, where they overlap, and how to use them together.